Avoid the cost of a bad hire with online reputation screening

Avoid the cost of a bad hire with online reputation screening

Over 80% of HR decision-makers admit their organisation has made a bad hire and the cost of a bad hire being anything up to 23 times their starting salary1. Using the full breadth and power of online reputation screening, we help companies make the right hire and open a healthy dialogue with employees about their behaviour online.

What is online reputation screening?

Online reputation screening is a pre-employment background check that scans a candidate’s full digital footprint, including social media background screening. Using publicly available data, we conduct OSINT-powered background checks to reveal the true character and behaviours of a prospective hire beyond a CV or traditional database checks.

What are the do’s and don’ts of online reputation screening?

  • DO apply your social media policy to new hires in the same way you would to current employees but allow for some coaching / deleting of old posts.
  • DON’T run social media checks internally. How many times have you looked at someone’s social media profile before hiring them? This creates the risk of discriminatory bias.
  • DO use an accredited third-party provider that adheres to the relevant screening standards such as POSS from AFODD.
  • DON’T focus solely on the negatives, there should be positive flags included in the process.
  • DO online reputation screening consistently and as part of a structured background screening programme (don’t pick and choose when you screen a candidate).
  • DON’T lose context when reviewing employment related business risks.
  • DO inform the candidate when seeking consent that “open source” checks will be included in the process.
  • DON’T rely on the candidate to tell you where to look as multiple aliases online are very common.
  • DO look for employment related business risks, such as violence, sexism, hate and discriminatory behaviour.
  • DON’T allow any protected characteristics to be shared in your reports.

Ensuring your organisation follows the rules above could lower your employment risks and help you avoid the cost of a bad hire.

We are an accredited provider of online reputation screening and adhere to the POSS standards as laid out by AFODD. We help organisations recruit with confidence and avoid bad hires by flagging employment related business risks. Schedule a call with our team today to discuss your social media screening needs, or build a no-obligation estimate using our pricing tool.

1 Bradford D. Smart, Topgrading

OSINT Due Diligence: the new litmus test for investors

OSINT Due Diligence: the new litmus test for investors

Private equity firms and investors are increasingly placing focus on management due diligence and the importance of understanding people, cultural fit and capability. Due diligence that harnesses open source intelligence (OSINT Due Diligence) unlocks more meaningful insights into teams and companies, informing business decisions and protecting the financial health and reputation of investors.

Private equity dealmaking is soaring to its highest level since the lead-up to the financial crisis, as companies chase investment opportunities for a record amount of $2.5tn. With so much at stake, it absolutely pays to know more in today’s digital era.

“Perceptions have been shifting slowly across the private equity investor world so that understanding management isn’t confined just to looking at top team personalities. Instead, managing risk and increasing value is seen to rest on harnessing all available data to inform business decisions, covering top executives, team effectiveness, organisational structures and processes, people capacity and capability in target/investee companies.”
Dr. Mike Hicks, Catalysis Advisory

People are the key to the success of any deal, with the long-term strategy and direction of the firm steered and shaped by management teams. Insights into the true behaviour, character and networks of those sitting at the helm of investee firms often sit in the public domain on the Internet.

For instance, in the case of the sexist CEO, we uncovered numerous behavioural red flags via open sources available for all to see. By flagging this to the private equity firm, the reputational risk was flagged before the deal, mitigating reputational risk and equipping our client with insights that would have otherwise been missed.

Private equity firms use our OSINT-powered due diligence to know who they’re dealing with, helping lower the risks. Protect and improve the reputation and financial health of your firm. Schedule a call with our team today to discuss OSINT due diligence, or build a no-obligation estimate using our pricing tool.

Manchester City on guard after Pep Guardiola’s emails hacked

Last week, it was reported that a man is being questioned by Greater Manchester Police for his alleged involvement in hacking Manchester City manager Pep Guardiola’s emails. A contractor employed by the club through an IT firm two years ago, he has claimed that the hack was “the easiest thing I’ve ever had to do”.

The IT worker claimed to have accessed Guardiola’s account from his mobile and downloaded personal emails, confidential transfer exchanges and his entire contacts book. He also allegedly trying to sell the emails for £100,000. Manchester City had terminated the services of the consultant and the company he was contracted to two years ago, but the story is breaking now.

Insider risk is real. We have previously uncovered insider fraud at a financial services firm, with a rogue IT worker attempting to sell client data on the dark web. Our findings were reported to Greater Manchester Police. Whilst we don’t know all the details of this rogue IT worker, it brings into light the importance of employee screening that harnesses online due diligence.

Oftentimes we find potential risks relating to employees through their online behaviour. The likelihood is that if the rogue IT worker is bragging in real life, his behaviour will be mimicked online, perhaps even through multiple aliases. Online reputation screening would have potentially flagged this behaviour sooner.

We hope that this doesn’t happen again and that it has triggered proactive measures by Manchester City and the IT firm to use online reputation screening. If so, it should be carried out to the Personnel Online Screening Standard (POSS) as laid out by the Association for Online Due Diligence (AFODD).

Get in touch today to strengthen your employee screening processes and protect your firm’s reputation.

Regulators now require OSINT – what next for AML and CDD?

The regulators have called for the use of open source internet and social media checks (OSINT) in anti-money laundering (AML), enhanced customer due diligence (CDD) and conduct surveillance measures. So, if the regulators require OSINT – what are financial institutions doing to meet these regulatory guidelines?

The European Banking Authority states that enhanced due diligence (EDD) measures include “carrying out open source or adverse media searches” [EBA, p.2]. By using OSINT, banks can build a more complete customer profile, including the source of the customer’s wealth and information on any associations the customer may have in different jurisdictions.

OSINT can also bridge the gap when dealing with PEPs and high-risk customers, according to the FCA’s Financial Crime Guide “using, where available… open source internet checks to supplement commercially available databases.” [FCA, p. 186] OSINT analyses all publicly available information on the Internet and should be used to complement existing processes. This is a mean feat for in-house teams, which is where technology helps.

Our unique blend of OSINT, machine learning and natural language processing enables us to dig deeper and faster into people, entities and networks. Coupled with advanced analytics and deep industry expertise, we provide zero false positives and complete customer profiles.

The use of OSINT stretches beyond customers. In the US, FINRA have highlighted its use in conduct surveillance and monitoring employees. “Monitoring traders, registered representatives, employees…structured data and unstructured data…social media profiles and other communications”. [FINRA]. Here, OSINT and social media screening can pinpoint people risk faster, for instance by uncovering aliases and cached data, helping to protect firms in the digital era.

Financial institutions use our open source enhanced due diligence to strengthen their compliance programmes. Make sure you have a defensible position back to the regulator.

Schedule a call with our team today to discuss OSINT due diligence, or build a no-obligation estimate using our pricing tool.